Frequently Asked Questions

Updated 14 July 2010

What are your fees for service?

$100 per hour for online tech support delivered to your workstation or server over the Internet. 

$100 per hour for website design, Internet marketing and related services.

$125 per hour for advanced consulting services and/or technical onsite computer support service where a Royal Geek is physically present at your home or office. Currently our service areas are Central New Jersey, the greater metropolitan area of New York City, Orange County, California, Los Angeles, California and the City of Las Vegas.

Should I go with Onsite Computer Support or Online Technical Support?

That's easy math. If your computer can boot and get on the Internet you should take the Remote Tech Support option because you'll save a substantial amount of money.

There's no reason to pay extra for onsite tech support unless your computer cannot start or cannot get on the Internet.

Why do you prefer to provide remote tech support over the Internet instead of making a visit to my home (or office)?

Answer 1: It is our strongest goal to assist as many people as possible and that goal is best achieved by eliminating the inefficiency of driving to a customer's location when it is not necessary.

This is the RoyalGeeks.Com Mission Statement:

To help as many people as possible with their tech support and IT consulting needs in a friendly, informative fashion.

This is why we always prefer to provide remote technical support over the Internet; it is vastly more efficient to serve clients directly from our support center right over the Internet than it is to send a technician driving from location to location all day long.

Our records have shown us that our technicians were spending up to three hours per day simply travelling from client location to client location. That's three more hours of time we can devote to serving more customers with their computer support needs...every day.

Simple math: 3 hours per day time savings x 7 days in a week = 21 hours of time saved per technician per week! This means that we effectively gain nearly three more work days per week which we can devote to helping you with tech support instead of fighting traffic and shuttling miles and miles across town and across the state.

It is a documented fact that 98% of all computer problems and technical issues can be solved using remote computer support instead of a physical presence.

Since this is the case why should you wait hours or even days for a technician to show up at your door when in almost all certainty we can tackle your computer issues within minutes of your request?

Answer 2: RoyalGeeks.Com has Gone Green!

It's not environmentally friendly to deploy a fleet of vehicles to drive miles and miles between appointments to serve clients when it is not absolutely necessary.

Going further, it is not a sensible use of precious natural resources to burn fuel when it is not necessary and emit greenhouse gases that results in global warming if we can deliver the same tech support you need with none of the damage to our environment or further depletion of what limited oil and gasoline there is left in the world.

Our eco-friendly policies started in 2008 when we stopped mailing out paper client statements and transaction receipts and opted to email digital copies of all such documents to our clients instead.

We have one planet and the shared responsibility of preserving the finite amount of resources given to us. As a responsible corporate citizen, RoyalGeeks.Com is doing everything possible.

In closing we ask you to consider this: If your computer can start up and get on the Internet we can help with you almost anything via remote tech support for the lowest possible cost.

Why can't I drop my computer off at your location?

Because we want to make sure we solve your computer problems thoroughly. In many instances we have found that factors OUTSIDE the computer effect its performance. For example, if your computer cannot stay connected to the Internet the problem could be just as much found in your modem or your router as it may be your computer. If you have a printing problem, the problem could be something in the printer.

Do You Guys Still Fix Computers? Computer Repairs Seem to be a Thing of the Past.

We agree which is why we rarely fix computers these days. We'd rather help our clients make the most of the latest technology than helping you milk the last bit of life in an old computer.

We must make an important distinction: an infected computer isn't broken -- it's just sick and needs to be cured. We are that cure. It would be crazy (and irresponsible) to trash a computer because it has a few pop-ups and is running a little slow. We're eco-friendly, remember? Think green!

At the same time. when a desktop computer has a burnt-out motherboard or a laptop has a cracked screen, fixing such problems just doesn't make any economic sense.

We'd rather see you invest the money in a new computer with much more speed and let us set it up for you and transfer all your data and files over from your old computer.

I Have Just a Couple of Fast Questions. Can I talk to a RoyalGeek on the phone instead of scheduling a visit?

Sure! Telephone consultations are available in 30 minute blocks starting at just $50.00 allowing you to get all the information you need without incurring any unnecessary charges.

See for yourself how much you can benefit from our paid technical support. Visit our testimonials section and read all about the horror stories people have had with "big company" tech support and how happy they were to pay us to quickly and efficiently solve all of their technical issues.

Q & A About our Online Tech Support Services

Q. I am worried about privacy and identity theft. What do you do to protect me and my personal information?

A. First and foremost, every single thing we do on your computer is done in plain sight -- you can watch every mouse click and every key typed as if a Royal Geek were sitting right there in the room with you. Funny business is completely impossible -- since The Royal Geek never knows when you are (or aren't) watching him work, he is always on his best behavior.

Moreover, you control the entire process. With our remote technical support software, you initiate service requests and decide when you want a Royal Geek to provide remote computer repair. And once work has started, you can end the session at any time by pressing just a single key.

And finally, all members of our staff have employment agreements with us forbidding them from taking, sharing or disseminating any private information. Every member of the RoyalGeeks.Com team understands that he will be fired and probably sued for violating the privacy rights of our clients.

Our hard-line stance to protect our clients' privacy extends to on-site visits as well as remote support calls.

When you deal with RoyalGeeks.Com you can breathe easy.

Q. What is your average wait time?

A. What wait time? In most cases, a technician will respond to your service request within minutes.

Q. How long does it take to get my computer fixed? Do I have to stay there?

A. Most issues are resolved one hour. You don't need to be present if you don't want to be. We can remotely reboot your computer and reconnect automatically during our remote computer support session.

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"The King" leading a morning training session with his Royal Geeks.

What Payment Methods Do You Accept?

The Royal Geeks epitomize flexibility. We accept Visa. MasterCard, American Express ,PayPal, checks and cash.

Will a Geek Erase My Hard Drive?

Probably not. Reformatting a hard drive is always our last option when everything else in our bag of tricks fails. In most every case we can fully restore your system and make all necessary repairs without having to erase your entire system and reload it.

If we are left with no choice but to reinstall your operating system, rest assured we will backup all of your files and make sure you don't lose any important files like work documents, pictures, videos or music.

I'm One of Those Rare Cases You Just Mentioned. I Can't Find Any of My Programs, All of My Settings Are Gone and All of My Files are in a Folder Called "RESCUED FILES". Now What?

Sorry to say but it's back to the drawing board for you. Your hard drive has been cleared back to factory settings. Think back to the day you first unpacked that shiny new computer from the box it arrived in. There was hardly anything on that new computer, was there? Well, we turned back the hands of time and your computer's operating system is back at that new, never-used-before, state.

You'll have to reinstall all of your program files and move your files from the "RESCUED FILES" Folder to the appropriate locations on your computer as you wish.

What If I Can't Find All My Program Discs? Can you load Microsoft Office for me? How About A Free Upgrade to Windows Vista?

No way. That's software pirating and it's a federal crime. Howard can lose his Microsoft Certified Systems Engineer status, RoyalGeeks.Com can be sued into oblivion and a Geek or two could even end up in prison. Sorry, but we'll pass.

We'll try to help you as best we can but illegally copying software is not an option. In some cases, totally free and perfectly legal software alternatives are available. Open Office is an example of this.

Is Your Work Guaranteed?

Definitely. All of our services are backed by a 30 day satisfaction guarantee. If any of the work we performed doesn't hold up under ordinary use just let us know within 30 days and we'll make it right for no additional charge. Please note that there are no refunds for any reason and at any time for any of the services we provide.

My project is mission-critical and I want "King Howard" to handle it personally.  Can that happen?

Possibly.  Not only does Howard oversee day-to-day operations of two cutting-edge technology companies, he always has hands on anywhere from four to five special client projects.  If Howard is available or if you're able to wait, Howard will personally handle your technical support or special project bringing all of his formidable technical powers to bear on your issue at his standing rate of $250 per hour. Yes, Howard's rate per hour is double that of a standard RoyalGeek. After all, Howard Sherman is the king of all geeks.

Tech Support Done Right.

RoyalGeeks.Com
(877)-797-GEEK